Not much of a menthol effect just a low-key cooling feeling. I'm using a freemax tank with a BURNT mesh coil and I get more flavour than anything. Should try it mate.

2 Points Helpful Not Helpful

Shai B.

DashVapes Staff Member (Head Office)

Verified Purchaser (120mL)

Apr 1st 2019 7:18 AM

It's not menthol, it's just a chill (similar to the feeling of a popsicle)

1 Points Helpful Not Helpful

Returns & Warranty

Enjoy a 30-day warranty on eligible items.

Learn more

We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 14-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

Please inspect and test all products upon receipt, the 14-day return window begins regardless of whether the products were opened or not.

Any manufacturer defects will be solved by our 30-day warranty (or 90-day warranty where applicable).

Unfortunately consumables are always a final sale (e-juice, coils, tanks, accesories, drip tips, replacement parts, rebuildable supplies, etc).

Warranty

Our 30-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to DashVapes, and DashVapes assume all cost in shipping the item back to the customer. Shipping cost incurrected is non-refundable/creditable.

What is not covered by our warranty?

E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
Failure or damage caused due to improper use or unauthorized repair
Failure or damage as a result of excessive force such as dropping or abuse
Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
Leaky tanks are not covered under warranty
Loss or damage due to missing components
Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
Damage to the finish (cosmetic issues), or scratches from a brushed finish.
Rattling or sticky buttons
Modifying a product in any way, automatically voids the warranty.
Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
Items outside of our warranty period

What is covered by our Warranty?

LED screen issues
Charging port issues
Battery issues (turning off when firing, etc)
Unit auto firing.
Chip malfunctions

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

If you are still covered under warranty, please proceed to our Return Merchandise Authorization page.

Extended Warranty

DashVapes offers an extended 90-day warranty on some items (specifically starter kits and mods). The 90-day extended warranty extends your existing 30-day warranty that comes with the purchase to 90 days. The price for the extended warranty is always $5.00.

You can add the Extended Warranty to your purchase when you add an item to your shopping cart.

You may purchase the additional warranty on your device within 7 days of your purchase.

The extended warranty prolongs your warranty period from 30 to 90 days. It does not alter what is covered by the warranty.

Restocking Fee

Returns / exchanges will incur a 10% Restocking fee on items. This includes packages not signed for during delivery and returned to us by the shipping courier. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to take a return on it. Returns and exchanges are made in the form of Store Credit, and added to your account in the form of Points. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.

Underage Purchases

Every package that we ship utilizes Canada Post's Age Verification service. This means that in order for Canada Post to hand over the package, you must verify that you are of legal smoking age in your province or state. (If you are in Canada and choose UPS, UPS requires you to be 19 regardless of where you order from). If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.

Province

Minimum Age to Purchase

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Newfoundland and Labrador

Nova Scotia

Nunavut

Ontario

Prince Edward Island

Alberta

Manitoba

Northwest Territories

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Yukon

State

Minimum Age to Purchase

Alabama

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Armed Forces - Americas

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District of Columbia

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Wrong or Missing Order Item(s)

If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to sales@dashvapes.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.

Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).

Product Exchanges

Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.

We can not offer store credit or refunds on warranty exchanges.

Refunds & Store Credit

We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.

We are unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit.

We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

Where applicable, we issue store credit in the form of reward points for the value of the returned product(s) after receipt and inspection of returned merchandise.

These reward points can be used as cash on the checkout page and in-store.

Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.

Please note: we cannot process return or refund requests without proof of purchase.

Non-returnable & Final Sale Items

All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.

We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids.

Our 30-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.

We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.

Return Merchandise Authorization

To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please fill out the form at http://www.dashvapes.com/rma

Return Address

After you receive an RMA number, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email.

Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. DashVapes, Inc. is not responsible for loss or damage during transit.

Please send returns to:
DashVapes RMA #
2-30 Shields Crt, Unit 2
Markham, Ontario, L3R9T5
Canada

Shipping Policies

We offer various Canada Post, and UPS shipping options all over the world

Learn more

At DashVapes we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.

We offer various Canada Post, and UPS shipping options all over the world. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.

Proof of Age Required

We utilize Canada Post's Proof of Age (18+, 19+ or 21+ depending on your province or state) option on every single package, no exceptions.

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.

We can not remove this option, even if you have already been verified to be of age. - Every package leaving our facilities will require to be age verified, in accordance with Canadian law. only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else

Same-Day Delivery

DashVapes offers same-day delivery to a limited amount of postal zones surrounding some of the DashVapes retail locations.

We've partnered with an established same-day courier to roll out this service in York Region, Toronto Region, Peel Region and Durham Region.

You must place your order before 1:30PM, be in an eligible delivery zone, and choose Same Day Delivery as your shipping option. The service costs $8.00 + tax.

Deliveries take place every day except for Sundays, and holidays. Deliveries will arrive to you between 5:30 PM - 11:00 PM.

Please note we can only do same-day delivery to residential address only

You will receive an SMS stating your order is on the way about 30 minutes before your delivery.

Free Shipping

DashVapes offers free shipping on the following orders:

Orders over C$35 within Canada
Orders over C$75 within the United States
Orders over C$100 everywhere else in the world

Overstock items do not count towards the free shipping minimum. We usually utilize Canada Post Expedited shipping option for free shipping in Canada, Canada Post Tracked Packet for free shipping the U.S.A, and UPS or Canada Post Air Shipping for all international destinations (some international destinations may be untracked). There is no insurance added to packages shipped for free.

Overstock items are NOT counted towards the free shipping minimum.

We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.

Orders shipping for free must ship from the same distribution center. If all of the items on your order are not in stock at one distribution center and must be shipped form multiple locations, we will contact you to either change the item or to pay additional shipping charges.

In the event your item is not succesfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.

Orders shipped to outside of Canada may be subject to import duties, taxes, and / or brokerage fees. We cannot control this.

Order Processing

We process all in-stock orders 7 days a week (excluding Canadian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Typically, In-stock orders placed before 1:00 PM EST will go out the same day. (Delivery will depend on the carrier). CANPAR does an earlier pick up, and the same day cut off for CANPAR is 10AM.

Carrier Restrictions

Canada Post do not deliver packages on Saturday or Sunday, or major Canadian holidays.

We only ship using Canada Post and UPS, we are unable to use FedEX, DHL or any other shipping carrier.

Tracking

Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.

Please check your email's "spam" folders if you did not receive a tracking number

You may also find & view all tracking information directly by logging in to "My Account"

Canadian customers can track their packages using http://www.canadapost.ca

U.S.A customers can track their packages using http://www.usps.com

International customers can track their packages using the local post office service for their country if a tracking number is provided. Sometimes, International tracking is not available.

If your package shipped via UPS, you can track your package at http://www.ups.com

Insurance

Every package shipped by DashVapes is insured up to $100.00 on tracked packages only. If your order is larger than $100, and you'd like to add full insurance coverage to your package, you can do so at the checkout page. In the event that Canada Post or UPS lose a package, we will only credit orders up to $100.00 if they do not have full insurance.

US and International non-tracked items do not have insurance, and will not be replaced in the event of loss.

Orders outside of Canada

DashVapes offers multiple shipping options at various price points when shipping outside of Canada, or the United States.

UPS offers the most reliable, and quickest options. You can find the shipping rates on the checkout page after filling out your delivery address.

Please ensure that you mind the laws of the country you are ordering to. We specialize in shipping tasty e-juice and affordable hardware to UK.

There may be additional import duties and taxes when receiving your package. This is rated based on your country and is out of our control.

Order Changes & Cancellations

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.

Electronic Cigarette liquid (or ejuice) can only be canceled if the order has not yet been created. Since we typically mix to order, We are unable to cancel / refund / credit for juice that is already created, even if it is still within our facilities. You can tell the status of ejuice that is on your order by navigating to the order at http://www.dashvapes.com/account/orders

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