At DashVapes we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.
We offer various Canada Post shipping options all over the world. Shipping rates are calculated on the checkout page. Available options within Canada are Canada Post Expedited and Canada Post XpressPost. A delivery estimate will be shown on the checkout page.
Proof of Age Required
We utilize Canada Post's Proof of Age (19+) option on every single package, no exceptions.
Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.
After we can undoubtedly verify your age (after a succesfull delivery) - You will be able to be exempt from having to sign for all packages.
We offer free expedited shipping on domestic orders that contain e-juice valued at over $75.00 (Canada only). You can upgrade these same orders to XpressPost shipping for a flat-rate of $10.00.
We process all in-stock orders 7 days a week (excluding Canadian holidays).
Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.
Typically, In-stock orders placed before 1:00 PM EST will go out the same day.
Canada Post do not deliver packages on Saturday or Sunday, or major Canadian holidays.
We only ship using Canada Post, we are unable to use FedEX, UPS, DHL or any other shipping carrier.
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.
Please check your email's "spam" folders if you did not receive a tracking number
You may also find & view all tracking information directly by logging in to "My Account
Canadian customers can track their packages using http://www.canadapost.ca
U.S.A customers can track their packages using http://www.usps.com
International customers can track their packages using the local post office service for their country if a tracking number is provided. Sometimes, International tracking is not available.
Orders outside of North America
The default shipping option on international orders is Canada Post Tracked Packet and offers a tracking number, if your country is not listed on either lists below, your default shipping option will NOT INCLUDE
a tracking number. You can also upgrade to Canada Post XpressPost International shipping if your country is listed below.
Canada Post International Tracked Packet Eligibility:
Korea, Republic of
Canada Post XpressPost International Eligibility:
Korea, Republic of
Saint Kitts and Nevis
Syrian Arab Republic
Available Shipping without Tracking:
Order Changes & Cancellations
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.
Electronic Cigarette liquid (or ejuice) can only be canceled if the order has not yet been created. Since we typically mix to order, We are unable to cancel / refund / credit for juice that is already created, even if it is still within our facilities. You can tell the status of ejuice that is on your order by navigating to the order at http://www.dashvapes.com/account/orders