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Shipping

At DashVapes we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.

We offer various Canada Post shipping options all over the world. Shipping rates are calculated on the checkout page. Available options within Canada are Canada Post Expedited and Canada Post XpressPost. A delivery estimate will be shown on the checkout page.
Proof of Age Required
We utilize Canada Post's Proof of Age (19+) option on every single package, no exceptions.

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.

After we can undoubtedly verify your age (after a succesfull delivery) - You will be able to be exempt from having to sign for all packages.
Free Shipping
We offer free expedited shipping on domestic orders that contain e-juice valued at over $75.00 (Canada only) (D.I.Y supplies do not count towards the $75). You can upgrade these same orders to XpressPost shipping for a flat-rate of $10.00.
Order Processing
We process all in-stock orders 7 days a week (excluding Canadian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Typically, In-stock orders placed before 1:00 PM EST will go out the same day.
Carrier Restrictions
Canada Post do not deliver packages on Saturday or Sunday, or major Canadian holidays.

We only ship using Canada Post, we are unable to use FedEX, UPS, DHL or any other shipping carrier.
Tracking
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.

Please check your email's "spam" folders if you did not receive a tracking number

You may also find & view all tracking information directly by logging in to "My Account"

Canadian customers can track their packages using http://www.canadapost.ca

U.S.A customers can track their packages using http://www.usps.com

International customers can track their packages using the local post office service for their country if a tracking number is provided. Sometimes, International tracking is not available.
Insurance
Every package shipped by DashVapes is insured up to $100.00. If your order is larger than $100, and you'd like to add full insurance coverage to your package, you can do so at the checkout page. In the event that Canada Post loses a package, we will only credit orders up to $100.00 if they do not have full insurance.
Orders outside of North America
The default shipping option on international orders is Canada Post Tracked Packet and offers a tracking number, if your country is not listed on either lists below, your default shipping option will NOT INCLUDE a tracking number. You can also upgrade to Canada Post XpressPost International shipping if your country is listed below.

Canada Post International Tracked Packet Eligibility:

Australia
Belgium
Brazil
Croatia (Hrvatska)
Denmark
Estonia
Finland
France
Germany
Hong Kong
Hungary
Iceland
Ireland
Korea, Republic of
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Poland
Portugal
Singapore
Spain
Sweden
Switzerland
Turkey
United Kingdom

Canada Post XpressPost International Eligibility:

Argentina
Australia
Austria
Bahamas
Barbados
Belgium
Belize
Brazil
Cayman Islands
Chile
China
Cyprus
Czech Republic
Denmark
El Salvador
Ethiopia
Finland
France
Germany
Greece
Grenada
Guyana
Hong Kong
Hungary
Iceland
Ireland
Israel
Italy
Japan
Kenya
Korea, Republic of
Liechtenstein
Luxembourg
Malaysia
Malta
Morocco
Netherlands
New Zealand
Norfork Island
Norway
Philippines
Poland
Portugal
Saint Kitts and Nevis
Saint Lucia
San Marino
Singapore
Spain
Sweden
Switzerland
Syrian Arab Republic
Taiwan
United Kingdom

Available Shipping without Tracking:

Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and/or Barbuda
Armenia
Aruba
Azerbaijan
Bahrain
Bangladesh
Belarus
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
British lndian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Central African Republic
Chad
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cuba
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
Equatorial Guinea
Eritrea
Falkland Islands (Malvinas)
Faroe Islands
Fiji
France, Metropolitan
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Haiti
Heard and Mc Donald Islands
Honduras
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ivory Coast
Jamaica
Jordan
Kazakhstan
Kiribati
Korea, Democratic People's Republic of
Kosovo
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Macau
Macedonia
Madagascar
Malawi
Maldives
Mali
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
New Caledonia
Nicaragua
Niger
Nigeria
Niue
Northern Mariana Islands
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Pitcairn
Puerto Rico
Qatar
Reunion
Romania
Russian Federation
Rwanda
Saint Vincent and the Grenadines
Samoa
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia South Sandwich Islands
Sri Lanka
St. Helena
St. Pierre and Miquelon
Sudan
Suriname
Svalbarn and Jan Mayen Islands
Swaziland
Tajikistan
Tanzania, United Republic of
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United States minor outlying islands
Uruguay
Uzbekistan
Vanuatu
Vatican City State
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
Western Sahara
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe
Order Changes & Cancellations
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.

Electronic Cigarette liquid (or ejuice) can only be canceled if the order has not yet been created. Since we typically mix to order, We are unable to cancel / refund / credit for juice that is already created, even if it is still within our facilities. You can tell the status of ejuice that is on your order by navigating to the order at http://www.dashvapes.com/account/orders
Copyright © 2017 DashVapes Inc - All Rights Reserved
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