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Products » Vape Kits » #31720 - Uwell Caliburn Pod System - Black
Uwell Caliburn Pod System
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Uwell Caliburn Pod System

Uwell presents the Caliburn Pod System, a low profile refillable pod device that is made for salt nic juice vaping. This dual method firing device is pocket-sized and ready for adventure. The Uwell Caliburn is a dual firing method device that uses both button and draw activation and has an 11W maximum output. The Caliburn has a voltage output of 3.2 to 4.0V.  Each Caliburn refillable pod has a 2ml nic salt e-liquid capacity and an atomizer resistance of 1.4 ohm. Each pod can use salt nicotine e-liquid and can be refilled with the removable tip. The drip tip also serves as a juice fill cover. The Caliburn has a built-in 520mAh battery with 1A charging. The base of the Caliburn features a single micro USB charging port. The Uwell Caliburn body has an LED battery indicator and an oversized firing button. The Uwell Caliburn Pod System is a great device for the active vaper that needs a pocket-sized vaping device.Product FeaturesAll in One SystemDual Firing MethodDraw Activated FiringSingle Firing Button11W Maximum OutputDirect Voltage Based Output3.2 to 4.0V Working VoltageRefillable Uwell Caliburn Pods2ml Capacity1.4 ohm Atomizer ResistanceRemovable Drip TipServes as Juice Fill CapProprietary ConnectionPlug and Play ConnectionGold Plated Proprietary ConnectionPod Acts as TipProprietary 520mAh BatteryLED Battery Life IndicatorLocated Below Firing ButtonUSB Charging Port1A ChargingSafety Lock ButtonPackage ContentsOne Uwell Caliburn DeviceTwo Uwell Caliburn PodsOne Micro USB CableOne User Manual


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Uwell Caliburn Pod System


Uwell presents the Caliburn Pod System, a low profile refillable pod device that is made for salt nic juice vaping. This dual method firing device is pocket-sized and ready for adventure. 

The Uwell Caliburn is a dual firing method device that uses both button and draw activation and has an 11W maximum output. The Caliburn has a voltage output of 3.2 to 4.0V.  Each Caliburn refillable pod has a 2ml nic salt e-liquid capacity and an atomizer resistance of 1.4 ohm. Each pod can use salt nicotine e-liquid and can be refilled with the removable tip. The drip tip also serves as a juice fill cover. The Caliburn has a built-in 520mAh battery with 1A charging. The base of the Caliburn features a single micro USB charging port. The Uwell Caliburn body has an LED battery indicator and an oversized firing button. The Uwell Caliburn Pod System is a great device for the active vaper that needs a pocket-sized vaping device.

Product Features
  • All in One System
    • Dual Firing Method
      • Draw Activated Firing
      • Single Firing Button
    • 11W Maximum Output
    • Direct Voltage Based Output
      • 3.2 to 4.0V Working Voltage
  • Refillable Uwell Caliburn Pods
    • 2ml Capacity
    • 1.4 ohm Atomizer Resistance
    • Removable Drip Tip
      • Serves as Juice Fill Cap
    • Proprietary Connection
  • Plug and Play Connection
    • Gold Plated Proprietary Connection
    • Pod Acts as Tip
  • Proprietary 520mAh Battery
    • LED Battery Life Indicator
      • Located Below Firing Button
    • USB Charging Port
      • 1A Charging
  • Safety Lock Button
Package Contents
  • One Uwell Caliburn Device
  • Two Uwell Caliburn Pods
  • One Micro USB Cable
  • One User Manual

Uwell Caliburn Pod System

Community questions & answers
Ask the DashVapes Community a question regarding this product!
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03/29/2020 12:52 PM
I just got this and 2 days into it I'm already getting a burnt flavor. Am I doing something wrong? There aren't any settings or anything to play with.
02/15/2020 9:29 PM
Does it come with pods
02/15/2020 10:23 PM Brad C.
Hi there, yes, the Caliburn does come with 2 pods in the box!
DashVapes Staff Member (Burnaby)
Verified Purchaser (Black)
0 0
09/29/2019 2:56 AM Issac
When you plug in the charger, how do i know tht it is charging? There is no light indication whatsoever coming out from my vape
01/15/2020 5:59 PM Calaghan G.
It should be flashing blue on the front while its charging and flashing green when its done, The pod has passthrough see if you can draw on it while its plugged in if not id try another cable thats a known working cable, if that fails perhaps the battery is dead, in which case id contact uwell i have heard they have a good warranty
Verified Purchaser (Red)
1 0
09/18/2019 12:54 PM Perry Ubaldo
Using the same pod, can I alternately fill it with a salt nic juice with a 70/30 VG PG ratio to a 50/50 and vice versa?
09/18/2019 1:34 PM Marlene B.
Yes. I do it quite often with the caliburn pods. It's great
Verified Purchaser (Grey)
0 1
09/16/2019 8:17 PM Brent Jackson
Hello, As per previous question, what is the point of the fire button on the Uwell Caliburn (other than turning the device on/off), and how to properly use it? Any suggestions, tips or help would be greatly appreciated. Thanks!
09/17/2019 5:55 PM christina h.
Personally, I like to use the button when i'm looking for a boost or a stronger throat hit. It gives you a bit more control over the pull.
Verified Purchaser (Pink)
0 5
09/15/2019 11:43 AM Brent Jackson
Hello, I've recently purchased the Caliburn- and am confused by how to use the fire button. The automatic draw is fantastic, I just pull on it like I would a cigarette. But was wondering what the proper usage is for "pushing" the button to inhale the liquids. When I press the fire button, do I inhale at the same time, or do I wait a second or two for it to fill up my mouth and then inhale? What exactly is the point of a fire button if you can just draw on the device as you would a cigarette? Also, when I hold down the fire button, it seems very powerful and almost sprays liquid into my mouth. Is this normal? Just wondering if there is a step-by-step tutorial on proper usage of the fire button (how long to press for, when to inhale, etc) because I can't find anything online. Thanks!
09/16/2019 6:45 PM Darwin L.
Hello Brent, the fire button is there for people who prefer to use the button versus the auto fire feature and to turn the device ON/OFF. The fire button does give a little more power versus the auto fire that is probably why you are getting a little big of spit back, spit back is normal for any device. A 3-4 second hit using the button is around normal and you can also use the button either way you would like MTL (Mouth to Lung) or DTL (Direct to Lung) it all comes down to personal preference. Personally I love the auto fire feature and my overall experience with the caliburn. If you have anymore questions don't hesitate to ask! Happy Vaping!
DashVapes Staff Member (Burnaby)
Verified Purchaser (Pink)
1 4
09/14/2019 7:14 PM Cindy
About the Unwell Caliburn can you smoke Salt base in the 1.4 pod ? Or do you need Smoke E juice or can you smoke either one In a 1.4 pod ?
09/16/2019 6:49 PM Darwin L.
Hello Cindy, yes you can vape salt base nicotine when using the Caliburn. I would actually recommend using salt base in your caliburn as salt base nicotine works really well with low powered devices like the Caliburn. However it's all personal preference on what type of of nicotine you would like to use either freebase or nic salts. Happy Vaping!
DashVapes Staff Member (Burnaby)
Verified Purchaser (Pink)
0 0
09/14/2019 7:21 PM Dan P.
Either choice of nicotine will work fine with the 1.4 pods. So it really all comes down to what you prefer.
Verified Purchaser (Black)
0 0
09/10/2019 11:25 AM ABS
How often should the POD be replaced? How can i tell when to replace it?
09/10/2019 1:02 PM Cassandra M.
You will want to change them every 2 - 3 weeks depending on use. You will know it needs to be changed when you start to notice a slightly burnt taste.
Verified Purchaser (Pink)
0 2
09/04/2019 4:08 AM Nia
Hi! So I switched to vape to quit smoking and it worked! It's been 4 months since I touched a cigarette and recently I made the switch to Caliburn from an Elven. But here's the thing, for a while I feel kinda weird and out of breath and I don't feel so good after having a few drags from the Caliburn. I don't know if it's not suiting me or if it's in my head. Is it possible for a vape device to be bad for me? I actually love the device but the sicky and tired feeling is scary and I'm not the only one my guy feels the same way
10/12/2019 8:26 PM Fat C.
That's because your nicked and u should try using lower nic
0 3
09/27/2019 9:20 PM Nicole S.
Maybe the nic strength is too high? Try a lower mg maybe? My mom is a chain smoker so she tried 48mg nic salts and it made her dizzy, her lungs were wheezy when shed breathe and lots of coughing. Try lower mg, it might just be too strong for you!
0 2
09/04/2019 2:50 PM Shrirram S.
Well for starters Vape devices ARE bad for you, the misconception is that vaping does no damage. However this is not necessarily a bad thing because the damage from vaping is only about 5% of what you would get out of a cigarette. Different pods let out smoke at different levels and sometimes if the pod releases more smoke than what your old pod used that would cause the inside of your lungs to be more coated in the thick vapor which would lower your lung capacity and make you feel out of breath and heavy. Try comparing the more nitty gritty details that separate the elven from your cali burn to see if that is the case. Also do consider that each device does something different for everyone and their response is very personal so perhaps the caliburn just may not be the right one for you. Maybe you just need to get used to it but I would say to try out a different device to protect your lungs which may not be comfortable with the caliburn smoke output.
Verified Purchaser (Grey)
15 2
08/25/2019 11:40 PM Jason L.
Hey I recently bought this system and the spitback is really insane. I am really disappointed in this. Am i doing something wrong? almost every hit i feel juice hitting my throat which is very irritating. I am using the radvaper whoa saltnic with 70/30 vgpg ratio.
03/18/2020 11:36 AM hubert a.
Try flicking the excess juice out of the tip. Or tapping your palm with the tip end (vertically) to knock the excess out.
Verified Purchaser (Blue)
0 0
08/26/2019 9:55 PM heather w.
I use regular ejuice but still have occasional spit back. Usually when i over fill or use the automatic draw. Have less issues when i use the button draw. Cleaning the mouth piece out with a Kleenex seems to help.
Verified Purchaser (Black)
0 3
08/23/2019 11:44 PM Shaharazad Husain
Does this device have pass through charging? I'm getting so many different answers from different websites.
08/24/2019 11:05 AM Travis M.
Yes, The caliburn does have pass through charging so you can use the device while it is charging although this can cause issues with battery longevity in my insurance.
Verified Purchaser (Purple)
0 0
08/22/2019 5:14 PM HANS JALLLOUL
how often do i have to change the pod? i mean im used to a juul where i throw it out and dont have to think about it, or my aspire breeze where i have to change the actual coil, not sure how this works?
08/24/2019 11:10 AM Travis M.
Hi Hans, The process for the caliburn is to continue refilling the pod when it reaches the minimum until it gets a burnt taste, once the taste is burnt throw away the whole pod and grab a new one, When you do fill the new pod with the desired liquid and let it sit for about 10 minutes to soak into the cotton, then plug and play! good to go! hope this helps.
Verified Purchaser (Purple)
0 0
08/23/2019 11:39 AM Liam Y.
Pods have the coil inside them, there's still a coil it's just not removable from the pod itself. You continue to refill the pod until you taste a burnt/lacking flavour (just like a coil). Once it starts tasting bad, you throw out the whole pod and fill a new one to use. Most pods should last on average about a week, however Caliburns seem to exceed that easily.
Verified Purchaser (Black)
0 1
08/21/2019 2:28 PM Nelson Tavares
Hi, Just wondering how tight the draw is compared to the Vladdin reusable pod system. I heard that it’s pretty loose. I prefer a tight draw.
10/15/2019 11:16 AM Paul K.
I use both devices and the Caliburn has a looser draw, but not by much in my opinion. The Caliburn is my favorite, I use the Vladdin for higher mg nic salts.
Verified Purchaser (Black)
0 1
08/20/2019 9:13 PM Andy Hawthorne
How long does a pod last until its unusable?
08/11/2019 4:08 PM Perry Ubaldo
Can i switch two different flavors on the same pod when refilling? Sorry i am new to vaping.
08/14/2019 11:23 AM austin k.
Hey Perry, Yes you can definitely use two different flavours in a single pod. At first the flavours will mix but eventually the new flavour will fade in.
Verified Purchaser (Blue)
0 1
06/15/2019 8:25 AM Jack
I bought one of these last week, bought 4 spare pods too because I liked the idea of switching between flavs during the day. UNFORTUNATELY, I found that the spitback is insane, almost every other hit i'm feeling juice in my mouth or on my lips and two of the pods leaked when left upright on my desk, but the weirdest part is the pods leaked from the chimney and left a puddle under the pod. Does anyone have any advice for me? the juices i'm using are reg nic, 3 of the pods had 70/30 in and the other 50/50. I really want to like the Caliburn as the few hits I got without problem were awesome and filled with flavour and produced good clouds but this experience is really putting me off.
03/26/2020 8:36 AM Ben J.
Hi- I occasionally get the same issue as well, where the pods leak to form a puddle underneath which accumulates in the UWELL vape device itself. It's actually quite aggravating when it occurs, because the only way I know that this happens is when I get a throatful of juice! And then it can screw up your throat for the next hour or two, coughing fits. Would like a answer by a professional as to why this leakage occurs in a seemingly normal pod. Does it have to do with fill level in the pod? I believe I've noticed if and when it does happen, it's after a recent fill. There is an indicator on the pods now which show a line with the word "min", which I take to mean that it is the minimum level to be filled at. But wonder what the max level is, and if it's too much would that contribute to the massive levels of juice pooling under the pod? Many thanks! Hope you're all staying safe during these crazy times. - Brent Jackson
Verified Purchaser (Blue)
0 0
05/26/2019 2:16 PM Serafim
So I'm new to this vaping thing so don't charge me please. So I want to ask can I vape regular nic or only nicotine salts with this device
05/26/2019 2:41 PM Shai B.
You can vape both, although nicotine salts would be more recommended.
DashVapes Staff Member (Head Office)
Verified Purchaser (Pink)
0 1
05/26/2019 7:59 AM Kathleen Dudka
So...I just received my device yesterday. I’ve had to charge it 3 times. The battery lasts for 45 minutes (in total) use. I know it’s a smaller battery but this doesn’t seem right. Anyone else have the same issue or is this just normal? I have an aspire with 3 times the battery size and it lasts 2, sometimes 3 days...I figured, with my vaping habits, I’d get at least a day out of this device. Anyone else dealing with the same battery life? Is this normal?
05/26/2019 3:12 PM Amanda G.
Sounds like a battery issue with the device since even with heavy use I get a day out of a charge.
Verified Purchaser (Purple)
0 3
05/22/2019 1:52 AM Uli
Does anybody have any experience using 70/30 juice with these? Uwell recommends 70/30 on their aliexpress online store in order to avoid spit back, but everybody here seems to recommend 50/50. I am confused about which juice to order.
05/28/2019 6:25 PM austin k.
Hi Uli, I have used both 50/50 and 70/30 in my Caliburn and both seem to work great!
Verified Purchaser (Blue)
0 2
05/14/2019 10:22 PM Rose Y
Can I use this vape with two pods, like switch back and forth between two different flavor?
05/15/2019 3:49 PM Kenny E.
Hey Rose! Yes you can use pods with different juice in either of them. As long as it is the Pods that fit the Caliburn
DashVapes Staff Member (Mississauga)
Verified Purchaser (Purple)
1 1
05/15/2019 6:34 AM Verinder S.
Yes. In fact I suggest carrying 2 pods with you as for me at least the 2ML pods run dry on me throughout the day. I have to refill forsure mid day and sometimes a second time in evening. Love the Calibrun.
Verified Purchaser (Grey)
0 2
04/19/2019 5:19 PM Jonathan Smith
Hello, can the draw activated switch be turned off so you can use the fire button instead or vice versa ?
04/19/2019 6:42 PM Matthew T.
No you can't turn it off, but as you know you do have the choice of draw activated or using the button, much like the Aspire Breeze 1
Verified Purchaser (Grey)
1 0
04/16/2019 1:08 PM Larry Ng
Hi, I vaped something called Blu many years ago and I believe I went back to cigarette smoking after a few months. Then 2 years ago I started using IQOS and have not been smoking cigarettes since. Even though I'm satisfied with the IQOS, I feel that I should give vaping a try again (after all, HNB is not vape). So, I saw a ton of good reviews for the Caliburn and I have a few questions as I am definitely a noob in vaping. How often do I have to change the cartridge? How likely the juice would leak if I keep the Caliburn in my jeans pocket? Are there any nic salt juice that is unsweetened? And lastly (and I know this is a stupid question), if I were to try to mimic the IQOS throat hit experience but don't want to get too much nic level, what mg of nic should I get in the nic salt juice? Thanks a lot. btw, I live in Vancouver, do you happen to have a location so that I can bug the staff there if I have more questions? Cheers
12/19/2019 2:19 AM Michelle N.
Hi Larry, I’m not sure if you have found them but jik—-> DashVapes Burnaby 106-8288 N Fraser Way, Burnaby, BC V3N 0E9 (604) 628-7274 I’m a new vaper & just discovered this place - I’ll spare you the gush about how awesome it is & just strongly recommend a visit - you will not be disappointed!!! Happy holidays! ❄️ M
Verified Purchaser (Purple)
0 1
04/16/2019 6:28 PM Raymond N.
The UWell Caliburn is the best pod system I’ve come across. UWell really got it together and did their R&D and developed a great pod. I’ve been vaping for about 4 years now and have done tanks, build your own, sqwonk, and multiple salt nic mods.. in regards to the cartridge, I just changed mine from about 3 weeks and not cause it burnt out, it was due to me mixing multiple flavors and just not getting a string hit of flavor anymore.. I’d say 3-4 weeks on one pod. I keep the pod in my shirt pocket all day everyday and have never had it leak once.. at DashVapes if there’s a flavor you like they can make it a salt nic in less than a few minutes.. I’ve smoked for about 12 years prior to vaping and I’m at about 30 to 35% nic salt and that usually satisfies my craving without a strong throat hit but flavors and % would be really dependent on your use and likes and dislikes.. but I’d highly recommend this mod and DashVapes.. the staff here in Vaughan Ontario is awesome and I’m sure they are at other locations as well.. best of luck..!!
Verified Purchaser (Black)
0 9
04/16/2019 5:11 PM Elizabeth G.
The Calliburn is prob my 4th vape and my favourite by far. If u are an avid smoker you may not have to change the cartridge for about 2 or 3 weeks. You’ll know when you have to change cuz it’ll start to loose flavour and/or taste burnt. I’ve had problems in the past with juice leaking but this one is amazing, a guy at the store told me that it has a vacuum like function and will suck the juice back in when u take a hit, if you’re going to put it in ur pocket as long as u don’t put it in facing down you should be fine. My almost never leaks. The Calliburn works really good without salt nic and still gives a really nice throat hit. Right now I’m using 12mg of regular nic and it gives me a nice hit but since ur a smoker I recommend going higher maybe for salt nic 12mg could work
Verified Purchaser (Pink)
2 2
03/24/2019 6:59 AM EDI
is it a problem if i use regular nicotine juice and not salt nicotine ?
03/28/2019 3:22 PM Erikan H.
Should be no problem but why would you want to vape reg eJuice on this device??Just get vape mod then.This is meant for salt nic or get the Orion or Nord if u want to do both in same device
Verified Purchaser (Black)
21 2
03/24/2019 1:24 PM Matthew T.
Hey there! There should be no issue if you use regular nicotine juice, that's more of a personal preference. I'm currently using this with an 80vg/20pg mix juice with salt nic, but I've also tried it out with regular nicotine. The nicotine has no bearing on how the device performs in a technical sense. But if you're looking for a more satisfying throat hit, and looking for a more satisfying nicotine intake then I would recommend salt nic. Talk to the guys at Dash Vapes I'm sure they'll be able to cover all the bases for you. Either way if this is going to be your first pod system, or even if it's not, I would highly recommend it. Amazing battery life, great coil life, and HUGE flavour.
Verified Purchaser (Grey)
0 3
03/24/2019 12:25 PM Sheldon M.
No problem at all. Just try to stick as close to 50/50 VG/PG as you can, as super thick liquids will have a hard time wicking.
Verified Purchaser (Grey)
1 3
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Taylor Harrison from Ontario
March 11th, 2020
Beast the novo and novo 2 as well as inix devices (smok)
The best device I have used so far! Novo 3/5 Novo 2 4/5 Inix 2.5/5 Uwell Caliburn 5/5 Uwell by far makes the best pen Vapes in the industry better than a pax juul and way better than stlth, more cost effective and a much more flavourful vaping session every session!! I love this little guy!! With Koko pods being backwards compatible it’s no wonder this was the top vape for many of 2019, only the yearn beats it in flavour and that’s made by uwell as well lol, Uwell has the vape game and my $ on lock lol, <3 6/5 Con: could be built with better quality material,
Verified Purchaser (Black)
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Saravut Mentaisong from Södertälje, Sweden
March 10th, 2020
Instant success superbly great
I bought this to my girlfriend and it was instant success. It just works superbly great. She has been smoking for quite a while and failed every attempt to quit. Every vaping product I've thrown at her get thrown back, except for this one. She Just gave it a try and right away sticks with it. Let just hope it lasts. Also not that she minds but I wish there was an option to disable the button and only have the draw active. Minimal to none spit back is a huge plus. Overall a superb product. Wish I had found this product sooner.
Verified Purchaser (Black)
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Richard from Bécancour
March 3rd, 2020
tres bien
Verified Purchaser (Grey)
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James Bonia from Barrie, Ontario
February 10th, 2020
I love this pod device!
I have tried many pod devices and the Caliburn is by far the best in every way. Best pricing, best pods with the best flavour, best throat hit. I use mine with and without the button activation but I typically prefer the button for a bit stronger hit. I haven't tried rewicking since the pods have been lasting so long for me, but I might try it just to say I have. All-in, this is a great mouth-to-lung pod device. Thanks so much for the recommendation on Dashvapes livechat!
Verified Purchaser (Black)
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Andrew Wise from Montreal
February 4th, 2020
Simply the best pod system I have used
I have many pod systems but I always go back to this one. It has been able to take any juice I use with it, the pods last long, it is very portable and discreet, does not leak and has awesome flavor.
Verified Purchaser (Black)
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Calaghan Grainger from Toronto, Ontario
January 15th, 2020
Almost perfect
I am a mech user by preference however i use a pod at work as the vapor that they produce is MUCH smaller and yeah, I've gone through about 5 or 6 different pod systems since i got into them and i have to say the Caliburn is hands down the best i've used for flavor and for throat hit. Most pods i find have either good flavor or good throat hit (i ALWAYS get 50MG salt when dealing with pods). The battery seems to hold up well, and charges fast. The pods are easy to refill and with a bit of ingenuity can be re-wicked if you are willing to disassemble to the pod to get to the coil head. The color is freaking sick and its a nice change to have a metal device rather then the plastic ones which almost immediately break (heres looking at you nova 2) If i had only one gripe with the device (and its a small one) it would be that you can not set it to either only use the button OR draw activated. overall a 9.95 out of 10 imo
Verified Purchaser (Red)
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Marg from Australia
January 13th, 2020
Nice draw with or without button, but button is better. I only gave it a 3 for the battery life before recharge. Only lasted me about 8 hours on the first charge. I was hoping for better. Yes I gave it a work out but my Smok devices deliver that without question.
Verified Purchaser (Red)
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Cessie from Vancouver BC
January 1st, 2020
No complaints whatsoever!
I was looking for a new vape to kinda replace my Aspire Nautilus (it still works and is still good, but just want something more slim now). I had asked a friend what he recommends and right off the bat he says the Caliburn. So I did my research and immediately thought, yes this is the one and never bothered looking up another vape. Yes, it has lived up to its standards. I love the sleek look and the flavour is top-notch. Don't hesitate, just get it.
Verified Purchaser (Red)
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Reilly from Toronto
January 1st, 2020
Good Pod System, for Experienced or New Vapers
The Caliburn is a consistent, reliable pod system. Pod capacity is perfect at 2ml, and for a 16 watt system it can hit hard. The Caliburn can comfortably vape 50/50 PG/VG nic salts or, in my experience, 70/30 VG/PG freebase juices. Altogether it's a good on-the-go vape that can satisfy the cloud chucker or the recent quitter.
Verified Purchaser (Pink)
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Patrice from United Kingdom
December 29th, 2019
Unwell Caliburn
The Uwell Caliburn is cute and easy to fill and fits nicely in the hand but unlike the SMOK which feels soft to hold, the Uwell is very cold to the touch. Feels of cold mettle. Not very nice to hold in the hand for a long period of time.
Verified Purchaser (Black)
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Returns & Warranty
Enjoy a 30-day warranty on eligible items.
Learn more
We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 14-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

Please inspect and test all products upon receipt, the 14-day return window begins regardless of whether the products were opened or not.

Any manufacturer defects will be solved by our 30-day warranty (or 90-day warranty where applicable).

Unfortunately consumables are always a final sale (e-juice, coils, tanks, accesories, drip tips, replacement parts, rebuildable supplies, etc).
Our 30-day warranty begins the day the items are delivered. Customer assumes all cost in shipping items back to DashVapes, and DashVapes assume all cost in shipping the item back to the customer. Shipping cost incurrected is non-refundable/creditable.

What is not covered by our warranty?
  • E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
  • Failure or damage caused due to improper use or unauthorized repair
  • Failure or damage as a result of excessive force such as dropping or abuse
  • Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
  • Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
  • Leaky tanks are not covered under warranty
  • Loss or damage due to missing components
  • Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
  • Damage to the finish (cosmetic issues), or scratches from a brushed finish.
  • Rattling or sticky buttons
  • Modifying a product in any way, automatically voids the warranty.
  • Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
  • Items outside of our warranty period

What is covered by our Warranty?
  • LED screen issues
  • Charging port issues
  • Battery issues (turning off when firing, etc)
  • Unit auto firing.
  • Chip malfunctions

Some products will have minor flaws and that is to be expected during manufacturing. We can only accept a return or exchange if an item is defective (malfunctioning).

If you are still covered under warranty, please proceed to our Return Merchandise Authorization page.
Extended Warranty
DashVapes offers an extended 90-day warranty on some items (specifically starter kits and mods). The 90-day extended warranty extends your existing 30-day warranty that comes with the purchase to 90 days. The price for the extended warranty is always $5.00.

You can add the Extended Warranty to your purchase when you add an item to your shopping cart.

You may purchase the additional warranty on your device within 7 days of your purchase.

The extended warranty prolongs your warranty period from 30 to 90 days. It does not alter what is covered by the warranty.
Restocking Fee
Returns / exchanges will incur a 10% Restocking fee on items. This includes packages not signed for during delivery and returned to us by the shipping courier. We can only accept returns on manufacturer sealed items. If an item does not come sealed originally, we are unable to take a return on it. Returns and exchanges are made in the form of Store Credit, and added to your account in the form of Points. Please be aware, if items are returned incomplete or not in the same condition they were shipped to you in, no Credit will be given and the package will be returned to you at your expense.
Underage Purchases
Every package that we ship utilizes Canada Post's Age Verification service. This means that in order for Canada Post to hand over the package, you must verify that you are of legal smoking age in your province or state. (If you are in Canada and choose UPS, UPS requires you to be 19 regardless of where you order from). If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.
Minimum Age to Purchase
British Columbia
New Brunswick
Newfoundland and Labrador
Nova Scotia
Prince Edward Island
Northwest Territories
Minimum Age to Purchase
Armed Forces - Americas
Armed Forces - Europe
Armed Forces - Pacific
District of Columbia
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Puerto Rico
Rhode Island
South Carolina
South Dakota
West Virginia
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to sales@dashvapes.com alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.

Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Product Exchanges
Items that are DOA (Dead on Arrival) or still under warranty, are eligible for an exchange only. We will exchange the item with the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked.

We can not offer store credit or refunds on warranty exchanges.
Refunds & Store Credit
We are unable to issue refunds to any form of payment other than the original credit card used to make your purchase.

We are unable to issue a refund via Interac E-Transfer, Cash, Debit Card or Cheque. If you purchased using Interac E-Transfer, Debit Card, Cash or Cheque, you will receive store credit.

We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.

Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.

Where applicable, we issue store credit in the form of reward points for the value of the returned product(s) after receipt and inspection of returned merchandise.

These reward points can be used as cash on the checkout page and in-store.

Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.

Please note: we cannot process return or refund requests without proof of purchase.
Non-returnable & Final Sale Items
All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.

We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids.

Our 30-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.

We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.
Return Merchandise Authorization
To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please fill out the form at http://www.dashvapes.com/rma
Return Address
After you receive an RMA number, please return your product(s) to us within 30 days. Be sure to include your RMA Approval email.

Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. DashVapes, Inc. is not responsible for loss or damage during transit.

Please send returns to:
DashVapes RMA #
2-30 Shields Crt, Unit 2
Markham, Ontario, L3R9T5

Shipping Policies
We offer various Canada Post, and UPS shipping options all over the world
Learn more
At DashVapes we offer a couple of shipping options to our customers. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 1:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.

We offer various Canada Post, and UPS shipping options all over the world. Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.
Proof of Age Required
We utilize Canada Post's Proof of Age (18+, 19+ or 21+ depending on your province or state) option on every single package, no exceptions.

Because we utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.

Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.

We can not remove this option, even if you have already been verified to be of age. - Every package leaving our facilities will require to be age verified, in accordance with Canadian law. only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else
Free Shipping
We offer free same day shipping (not delivery) on all orders in Canada and USA when you purchase C$35 or US$50 or more in non-overstock products, and free shipping every where else in the world when you spend C$100 or more in non-overstock products. We usually utilize Canada Post Expedited shipping option for free shipping in Canada, Canada Post Tracked Packet for free shipping the U.S.A, and UPS or Canada Post Air Shipping for all international destinations (some international destinations may be untracked). There is no insurance added to packages shipped for free.

Overstock items are NOT counted towards the free shipping minimum.

We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.

Orders shipping for free must ship from the same distribution center. If all of the items on your order are not in stock at one distribution center and must be shipped form multiple locations, we will contact you to either change the item or to pay additional shipping charges.

In the event your item is not succesfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier from any potential refund you may be eligible to.

Orders shipped to outside of Canada may be subject to import duties, taxes, and / or brokerage fees. We cannot control this.
Order Processing
We process all in-stock orders 7 days a week (excluding Canadian holidays).

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Typically, In-stock orders placed before 1:00 PM EST will go out the same day. (Delivery will depend on the carrier)
Carrier Restrictions
Canada Post do not deliver packages on Saturday or Sunday, or major Canadian holidays.

We only ship using Canada Post and UPS, we are unable to use FedEX, DHL or any other shipping carrier.
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout.

Please check your email's "spam" folders if you did not receive a tracking number

You may also find & view all tracking information directly by logging in to "My Account"

Canadian customers can track their packages using http://www.canadapost.ca

U.S.A customers can track their packages using http://www.usps.com

International customers can track their packages using the local post office service for their country if a tracking number is provided. Sometimes, International tracking is not available.

If your package shipped via UPS, you can track your package at http://www.ups.com
Every package shipped by DashVapes is insured up to $100.00 on tracked packages only. If your order is larger than $100, and you'd like to add full insurance coverage to your package, you can do so at the checkout page. In the event that Canada Post or UPS lose a package, we will only credit orders up to $100.00 if they do not have full insurance.

US and International non-tracked items do not have insurance, and will not be replaced in the event of loss.
Orders outside of Canada
DashVapes offers multiple shipping options at various price points when shipping outside of Canada, or the United States.

UPS offers the most reliable, and quickest options. You can find the shipping rates on the checkout page after filling out your delivery address.

Please ensure that you mind the laws of the country you are ordering to. We specialize in shipping tasty e-juice and affordable hardware to .

There may be additional import duties and taxes when receiving your package. This is rated based on your country and is out of our control.
Order Changes & Cancellations
Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.

Electronic Cigarette liquid (or ejuice) can only be canceled if the order has not yet been created. Since we typically mix to order, We are unable to cancel / refund / credit for juice that is already created, even if it is still within our facilities. You can tell the status of ejuice that is on your order by navigating to the order at http://www.dashvapes.com/account/orders
Best Online Vape Shop & Store in Canada! Serving Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island.
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