We're happy to introduce a 90-day extended warranty program!
Eligible items (mostly starter kits and mods) will have the option to extend the regular 30-day warranty to a 90-day warranty for a flat $5.
DashVapes offers a standard 30-day warranty on:
- LED screen issues
- Charging port issues
- Battery issues (turning off when firing, etc)
- Unit auto firing.
- Chip malfunctions
Typically, most manufacturers offer a 90-day manufacturer warranty - so after the initial 30 days, you would contact the manufacturer if you have any problems.
With the DashVapes 90-Day Extended Warranty, we either fix or give you a direct replacement within the full 90-days of purchase, so you never have to worry about dealing with a manufacturer out of China!
Add this option within your shopping cart before checking out. Only items eligible for the 90-day warranty will give you the option to add it on.
You may also contact us to add an extended warranty on an item within 7 days after purchase.
What is not covered by our warranty?
- E-liquids, Atomizers, Tanks, Rebuildable products, batteries, chargers, mechanical mods, drip tips, coils or any other accessories on the device itself are NOT covered.
- Failure or damage caused due to improper use or unauthorized repair
- Failure or damage as a result of excessive force such as dropping or abuse
- Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
- Damage or failure caused by improper use. This includes water damage, juice spillage, and fire damage.
- Leaky tanks are not covered under warranty
- Loss or damage due to missing components
- Stripped or damaged threads, crooked 510 connection (Atomizer not sitting flush)
- Damage to the finish (cosmetic issues), or scratches from a brushed finish.
- Rattling or sticky buttons
- Modifying a product in any way automatically voids the warranty.
- Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
- Items outside of our warranty period