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DashVapes Physical Retail locations only are CLOSED due to COVID-19
March 17th 2020 | Revised April 17th 2020
DashVapes Physical Retail locations only are CLOSED due to COVID-19

With the latest measures that the Ontario government has implemented to try to curb the spread of COVID-19, our stores are no longer falling under essential services or have the ability to provide curbside pick up.


ONLINE ORDERS THAT ARE SHIPPED ARE NOT AFFECTED. We will continue to ship orders as we always do with no delays on our end. Canada Post is experiencing some delays delivering. please be patient (1-3 day delays, and slow tracking updates).


You can also take advantage of DashVapes Local Locker Delivery for same-day orders.


If you are at a close distance to any of our retail locations, your orders will arrive on the next business day.


If you need help placing your order, please call us at 1-866-996-DASH (3274) option 2


We apologize for any inconvenience this may cause and are here to serve you during these difficult times.




Canada Post Update (from Canada Post)


Delivery is going well across the country as we ensure the safety of our employees and the communities they serve.

 

We are experiencing some delays in some of our processing plants for parcels and we wanted you to be aware. Moncton, Montreal and Vancouver are currently experiencing up to 2 days delay. Toronto (Gateway) is currently experiencing up to 4 days delay. These are due to some temporary employee absences, higher volumes and our need to ensure that our employees are working safely by respecting physical distancing measures. We expect to make progress on the delays over the upcoming weekend.

 

Processing of larger/heavier items continues to take more time to ensure our employees are practicing physical distancing. Customers can assist by ensuring that loads are full before being pulled from their facilities, as this will minimize the number of trailers that need to be handled and help reduce delays. We will provide another update following the weekend. We thank you for your patience.

 

Please visit our website for updates and alerts related to specific communities that may be significantly affected by the COVID situation.


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