We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, we offer a 7-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging. We never charge restocking fees, all we ask is that you cover all shipping and insurance costs associated with returning unwanted items.
Please inspect and test all products upon receipt, the 7-day return window begins regardless of whether the products were opened or not.
After the 7-day return period ends, we try our best to provide as much assistance as possible with any manufacturer defect problems that may arise. We value your business, and always try to work out the best possible solution to issues on a case-by-case basis. We strive to be as reasonable and fair as possible and hope our customers reciprocate.
Unfortunately consumables are always a final sale (e-juice, coils, tanks, accesories, drip tips, replacement parts, rebuildable supplies, etc).
Wrong or Missing Order Item(s)
If we make an error when fulfilling your order, please contact customer service within 48 hours of receiving your package to initiate a claim. A brief email to firstname.lastname@example.org alerting us of an error is the quickest way of initiating claims. We make sure to correct any fulfillment mistakes as quickly as possible, and sincerely apologize for any inconvenience.
Incorrectly received items must be returned to us. We provide you with a prepaid return label via email to send back the product(s) free of charge. If we do not receive the item(s) within 30 days, we reserve the right to charge the original payment method used to make your purchase for the full dollar amount of the product(s).
Refunds & Store Credit
We are unable to issue refunds to any form of payment other than the original credit/debit card used to make your purchase.
We are unable to issue a refund via Interac E-Transfer, Cash or Cheque. If you purchased using Interac E-Transfer, Cash or Cheque, you will receive store credit.
We issue refunds within 7 business days after receipt and inspection of returned merchandise. You will receive an email notification confirming your refund.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
Where applicable, we issue store credit in the form of reward points for the value of the returned product(s) after receipt and inspection of returned merchandise.
These reward points can be used as cash on the checkout page and in-store.
Original shipping fees may be deducted from a refund unless the return is the result of our error. International shipping fees are non-refundable.
Please note: we cannot process return or refund requests without proof of purchase.
Non-returnable & Final Sale Items
All clearance, final sale, or "as is" marked items are nonrefundable and ineligible for returns, refunds, or exchanges.
We also cannot accept returns of atomizer tanks, rebuildable atomizers (unless DOA), mods that contain no electrical components, battery cells, replacement parts, accessories and electronic cigarette liquids.
Our 7-day return policy does not include coverage of accidents and user errors such as over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions, or any misuse of products, electronic or mechanical.
We do not accept returns for normal product wear and tear, for example cosmetic blemishes or natural patina.
Return Merchandise Authorization
To initiate a return or exchange you must obtain a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please contact customer service with your order number and the reason for your request.
For assistance contact customer service at:
1-866-996-3274 Ext. 2
After you receive an RMA number, please return your product(s) to us within 30 days. Include information such as order number, name, address, and reason for returning the product(s).
Pack all merchandise safely to prevent damage during transit. We strongly recommend using a shipping method with tracking & insurance. DashVapes, Inc. is not responsible for loss or damage during transit.
Please send returns to:
DashVapes RMA #
6-561 Edward Ave, Unit 6
Richmond Hill, Ontario, L4C9W6